Hello there
I'm Jordan — a product designer with 9+ years shaping human-centered experiences across nonprofits, EdTech, and SaaS. I specialize in untangling complex workflows and building design systems that scale.
See my work →Selected Works
Leading end-to-end design for complex CRM workflows used by nonprofit admins — balancing data density, accessibility, and ease-of-use across a multi-product platform while evolving a shared design system.
Redesigned Niche's registration flow to lead with value, reorder information architecture, and dramatically reduce drop-off for high school students exploring Direct Admissions colleges.
Led design and product management for a transformative feature that assessed students' study priorities and provided empathetic, tailored guidance to improve learning outcomes.
A neighborhood resource-sharing app for elderly users, designed end-to-end through AI collaboration — from concept definition through interactive prototype to a production-ready Figma file via MCP.
About Me
I'm a Senior Product Designer with 9+ years at the intersection of complex systems and real human needs. My work spans nonprofit CRM platforms, EdTech products, and international humanitarian work — a background that shapes everything I design.
I care about accessibility, the kind of attention to detail that makes a dense workflow feel like a conversation, and building things that actually ship. I'm at my best when problems are ambiguous and the stakes are real.
Experience
Leading design for complex CRM workflows supporting nonprofit administrators and fundraisers. Owning end-to-end design from discovery through high-fidelity prototyping, evolving a shared design system, and championing accessibility across a multi-product platform.
Redesigned the Direct Admissions flow, driving a 21% increase in high school student enrollment — the largest lift from a design-led change in the product's history. Maintained design system assets and collaborated closely with product and engineering.
Shaped product vision and strategy for major initiatives, led cross-functional teams, and established collaboration frameworks between marketing, product, and design over a 6-year tenure.
Managed a home for refugees and led development of a school for resident children in Lebanon — overseeing hiring, funding, and organizational systems. A formative experience that grounded a deeply human-centered design philosophy.
Get in touch
Open to senior product design roles and select freelance projects.
Say hello → jordan.michelle.luevano@gmail.com